Advice, Information & Advocacy

What is Advice, Information & Advocacy?

We operate an Advice, Information and Advocacy Service which is free, independent and confidential to older people, their relatives, carers and friends.We provide information on issues affecting older people such as welfare benefits, community care, leisure and health.

We can also, in certain circumstances, act in an independent advocacy role for older people. This may mean support to enable you to speak up about important issues affecting your life.

What people say about our service

‘The person who dealt with my problem was one of the most helpful people that I have met for years. Due to their help I now receive Attendance Allowance which has made a big difference to my life.’

‘I found the staff to be understanding and very helpful with older people. I left feeling very confident and would go back if I ever needed help again.’

What can we do to help you?
  • Advise you about checking your entitlements to Welfare Benefits
  • Assist you to fill out benefit (and other) forms
  • Liaise with other agencies to help you access services
  • Signpost you to other organisations and services
  • If we cannot answer your query we will try and put you in touch with people who may be able to help you
  • We have a wide range of factsheets on a number of issues and topics
  • Make home visits in exceptional circumstances or when the older person is housebound
  • Every year we campaign in various ways for ‘Your Rights Week’ and keep you up to date with all Benefit and Pension information.

182x265at-homeUnfortunately we cannot give advice in the following areas:

  • Legal
  • Health
  • Housing
  • Immigration

Although we will try and help you access the appropriate service to help you.